BPO Article

Business Continuity: the necessary plan!

business_continuity_plan

Hurricanes like Irma and Harvey are titans that need to be dealt with. Everyone who reads this hope that she or he has the solution to avert or at best stop a calamity like this. But can we? So far no one can. As millions suffer yearly brought about by natural calamities business on the hand are also hit hard. These recent catastrophes brought about the realization that there is nothing that can fully hurricane proof you. It is next to impossible. You might have a tank for an office but power gets lost or employees cannot come to work on days that the whole city is flooded. So, what do you do?

Customer service for an eCommerce, Travel, Internet companies, etc. all have the same need i.e. a system that is running 24/7/365. Customer satisfaction scores begins and end when you are there for your customers. Being able to provide an answer or an assurance that someone is working out a solution You would not want to call your airline and get an answer that they are down for some reason. Business must go on regardless of the reason.

What is the ‘Business Continuity Planning – BCP? Is this a solution?

The business continuity planning (BCP) is the creation of a strategy through the recognition of threats and risks facing a company, with an eye to ensure that personnel and assets are protected and able to function in the event of a disaster. Business continuity planning (BCP) involves defining potential risks, determining how those risks will affect operations, implementing safeguards and procedures designed to mitigate those risks, testing those procedures to ensure that they work, and periodically reviewing the process to make sure that it is up to date.

source: http://www.investopedia.com

Tele-net is a perfect disaster recovery site, a partner for anyone who needs a 24/7/365 support. The company has fifteen locations worldwide i.e. Japan, Philippines, China and US. Each of the site is looped in and replicates each other. Taking one site for example, Cebu tele-net Philippines. The site has three multiple back up on an expandable 100Mpbs fiber line for its internet. Routes were audited to ensure that they are on a different loop going out of the country. The building is PEZA (Philippine Economic Zone Authority) certified. Simply put, it can withstand a 9.1 magnitude earthquake, has UPS system wherein the generator kicks in five to eight seconds and can run for two weeks with its own fuel depot. The two diesel powered generators can sustain all the power need of the building including the A/C running to ensure that employees are comfortable working even in disaster period. Having this certification certifies that the company’s system is the latest and the greatest.

 

for more information: cebuinfo@tele-net.co.jp

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